Abracadabra – Emails Begone!
By: Joe Diamond | Posted: 2009-06-25We've come to the point in which it's no longer a surprise when emails just magically vanish from their respective environment. As reported by The News & Observer here, this has happened yet again as James Oblinger, the former chancellor of N.C. State University, had lost six months of high-priority correspondence. These emails have recently become relevant to litigation pertaining to how Oblinger allegedly helped to create a job for First Lady Mary Easley that involved an 88 percent pay increase in one year.
John Woodward, the university's interim chancellor, takes the stance that the university's retention policy calls for the emails to be deleted and that the data wasn't manually removed. N.C. State is now bringing in forensic technicians to determine whether or not any of the data can be recovered.
I'd say that this is all the more reason to have an archiving solution in place while maintaining appropriate retention policies. Granted, if you're in a regulated industry you're generally only required to keep your email for a certain length of time. But would it really hurt to cover all of your bases by keeping it longer? If you've got nothing to hide, you're only protecting yourself and potentially eliminating concerns stressed by potential accusers.
After all, wasn't it just a week ago that I blogged about a similar topic? Raise your hand if you're beginning to tire of emails that vanish faster than David Copperfield. At least in this case, Oblinger didn't opt for the Tyrell S. Drew hand drill method.
SaaS gets you away from finger-pointing
By: Nick Mehta | Posted: 2009-02-09Technology is definitely never easy and any vendor that tells you otherwise probably has a Brooklyn Bridge to sell you too.
However, one of the big challenges for many IT departments is figuring out which part of their technology stack is to blame for any given issue. Many customers find hosted email archiving solutions to be attractive because they get "one throat to choke."
Case in point: Check out the recent data loss issues related to the email archiving solution involving EMC Centera hardware and Symantec Enterprise Vault software:
Yet despite EMC's denials and their customers' hesitations to go public with their archiving problems, evidence emergedwhich raised questions about the integrity of EMC's commitment to the integrity of their customers' archives.
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In short - when Symantec publicly declares that EMC Centera (and only EMC Centera) is vulnerable to data loss, the entire industry - and most importantly archiving customers need to stand up and listen.
Obviously the main point of the article (from EMC arch-rival NetApp) is to blast EMC for the data loss issue.
But the underlying theme is also interesting. Is it the hardware? Is it the software? As a customer, you just want it to work, so getting stuck in the middle of a vendor blame game isn't helpful.